[Resolved]  Videocon Industries — Videocon d2h, service person does not give receipts

Address:Bangalore, Karnataka

I had a problem for with my set top box. Called the d2h service guys.They promised to send a guy the same day.
The service guy came the next day around 2 PM. He fixed the issue. He says he updated the software and now it would work fine. I checked and things are working fine.
He made a call to a d2h call center and made me talk to the guy on phone. First thing he asked: Is the problem fixed? I said "YES". Secondly he asked: Am I happy with the service? I again said "YES". Next he asked me that how much I paid him: I said I did not pay him anything yet, but the service guy was asking for ₹200/-. Finally he asked if the service was offered within 24 hours: I said "NO" an laughed a bit saying that it took more than 24 hours. And boy I kept laughing. Handed the phone over to the service guy.
Now, the service guy says ₹200/-. I took out the money and before giving, I asked him a receipt.
He said that the call was the only conformation for the payment and I won't get any written receipt.
Well I do not mind paying ₹200/- for a job well done. I appreciate what he did. But what is so wrong if I insist on a written receipt. I had to explain him like If i am buying something then I get a receipt. So I need one, hence i demanded one.
He said, Videocon does not give receipts. Finally on insistence he agreed to write on a paper about the payment, but that wont mean anything unless a Videocon stamp was not there, at least it should have a complaint number or a receipt number to validate a transaction.
It is not about the money. Why do Videocon does not give receipts to customers even when asked. Is videocon hiding something? Are they charging more? Are they avoiding service tax this way?
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Apr 15, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2017
Videocon Industries Customer Care's response
Dear Customer,

Please share your Customer ID, Complaint No. or Contact number with us, so we can get in touch with you and assist you at priority.

Warm Regards,
Videocon d2h Team
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