Videocon Industries — videocon d2h signal issue.

Suresh Nelluri

from Mumbai, Maharashtra

Address:

522415

Hi,

I'm frequently facing no signal issue and when i called customer care they asked me to pay 200rs as service charge. After i paid and issue fixed it reapeated with in 15 days, this time the technician is not visiting to fix issue for the reason that he has do to it for free. I tried calling customer care number number of times, every time they say that new ticket is created and technician visit with in 8 working hours. It has been 9 days, the technician didn't show up. They are also charging for the days that tv didn't work. I tried to escalate it to superior, manager through customer care but nothing happened.

I requested to withdraw connection and asked them to pay back my balance, they are refusing to do it..

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Suresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Suresh Nelluri

from Mumbai, Maharashtra

Please ...its enough. I sent email a week ago, till now I did not get response. my customer id is:[protected].

Every day im calling customer care since 8th Aug spending more than an hour on hold to talk to manager. All i hear is issue would resolve in 8 working hours.

till now technician not visited. that is because i don't pay money as issue repeated second time a month?

the first paid 200 rs to technician not enough?

Just to watch im going through lot of nonsense.

All im asking is to refund my balance as your team is so ignorant to help customers.

d2h Customer Care's response, Aug 16, 2019

Dear Suresh,

We are unable to fetch your details. Kindly share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards