Videocon Industries — videocon d2h- tv channels

Address:

560076

My vedio con D2h channel subscription is valid till 2020, with nearly Rs 6000 in balance amount. My customer ID is 94299452 and account no. is 9383755
My package selected was south silver
since 3-4 months after the tv channels were make payable, except for 2-3 free channels, non of the pay channels are coming. I have 2 set top boxes.
I have contacted your customer care several times, they keep promising that they will resolve, it is nearly 4 months, no action is taken
please arrange to resolve the problem immediately