Videocon Industries — videocon d2h violating trai rules
Sullurpeta, Andhra Pradesh, India
SsSSMithun Madhavan on Feb 13, 2019
My dth provider videocon d2h is forcing me to select a basic service tier fta [free to air] with 100 channels for 130 rs. Videocon d2h is not allowing me to select desired 100 channels as per my wish. When contacted customer care of videocon d2h, they reply that 100 channels cannot be modified or deleted and they are compulsory channels and quotes that it is a trai mandate to have those 100 channels and they cannot change it.
As per trai rules it is only mandatory to subscribe 26 dd channels, but videocon d2h is forcing to take all the 100 free to air to subscribe, and if i take bouquet they charge for additional channels beyond 100 free to air which 20 rupees for 25 channels.
As per trai (Press release 10/2019) consumer should have complete freedom to choose their desired 100 channels within network capacity fee of 130 with which videocon d2h is clearly violating the rules.
So i request you to take action on videocon d2h for cheating customers in the name of trai.
Videocon customer id: 96235709
[Feb 13, 2019] Videocon Industries customer support has been notified about the posted complaint.
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