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[Resolved]  Videocon Industries — videocon d2h wrong account get credited for recharge

I have recharged the incorrect videocon account -1389812. Kindly refund my money 1710rs into my credit card account.

Please find the details of transaction:

-bank name: citi bank
- card: credit card
- last 4 digit of card: 6485
- correct customer id:14008183
- correct account number:1389813
-registered phone number:[protected]
-transaction date/time: 12th march-2018, 08:34pm
Cc transaction no: 413857

Attached the invoice

Desirable solution - request a refund

videocon d2h wrong account get credited for recharge
Complaint marked as Resolved Apr 23, 2018

Complaint Status

[Mar 17, 2018] Videocon Industries customer support has been notified about the posted complaint.
Updated by abhishekte Mar 17, 2018
** Transaction Date/Time: 12th March-2018, 06:04PM
Verified Support
Videocon Industries Customer Care's response Mar 18, 2018
Dear Abhishekte,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Verified Support
Videocon Industries Customer Care's response Mar 23, 2018
Dear Abhishekte,

We would like to inform you that recharge of Rs.1710/- have been transferred in your customer ID 14008183 on dated March 20, 2018. Please note that your current base pack is SUPER GOLD with monthly subscription of Rs. 285.56, and current account balance is of Rs.3473.67 as on March 21, 2018 with next recharge date March 20, 2019. Please be informed that any changes in base package or add-on pack will affect the due date.

Warm Regards,
Videocon d2h Team
Complaint comments  1 Comment     Updated: ShareTweet


Dear Videocon care,
I want to inform you that while recharging through Paytm website by mistake I have done recharge to customer ID 7432015 instead of my customer ID 74320175. I request you kindly credit the amount to my customer ID 74320175

Wrong Customer ID : 7432015
Correct Customer ID : 74320175
Recharge through website : paytm upi
([protected]@paytm)From [protected]@paytm.
Transaction Rs 300
Upi Reference /Transaction ID :[protected]
Date : 19/4/2018
Time : 10.31pm
Bank : State Bank of India
Thanking you
Bablu Adhikary

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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105