Videocon Industries — videocon led tv display issue

Address:

Thrissur, Kerala

We Purchased a Videocon 32 inch LED TV and it started showing display complaint from July 2018 onwards and the product in warranty. We called the Videocon customer care and registered a complaint on 28-Jul-2018, the Complaint No. COC[protected], after few days the representatives of the service center came home and checked the TV and asked to wait for the TV display panel to receive from their head office. And now it is being 1.5 months and they had not repaired the product not even contacted us to update the status. When ever we call the customer care they reply that the complaint will be rectified in 2-3 days, this keeps repeating every time we call them, but no action taken. When we asked the contact person number they given two mobile numbers to contact the Managers, but both of the numbers are fake numbers they never pick the call or it will be switched off. From my experience the service is very bad from Videocon people. We need the warranty product to be rectified to use. Please try to resolve our problem.