Videocon Industries — videocon led tv display related issue not yet solved for 4 months

Address:

Bangalore, 560010

Hi sir,

This is in reference to one product which i have purchased on 4/12/2016 from kundan electronics having branch at rajaji nagar bangalore-560010. It was a 32”inch videocon led tv,

I have registered a complaint for display issue of my videocon tv and the service executive came and verfy the tv and mentioned as there is some circuit board related issue currently spares not available now, after receiving the spare we will replace it with no cost during the warranty period. We paid service charge to the person 500/-

After this visit we try to call for the status of my complaint but no response from videocon customer care center as well as bangalore service center.

They told the problem is in videocon tv screen and assured us for replacement of screen within a month. Even after no response within a month. I again visited the service center and that time they said that it will take time around 1 month.

For the past 3 months my complaint has not been resolved still now many times i have contacted the customer care people but there is no response from any one.

The below mentioned videcon service center cum service person mobile numbers always in switched off status.

Service center number -[protected]. (Bangalore)

Service person mahesh mobile number - [protected].

Problem - there is no/minimum visibility in videocon 32 inch led tv.

Hope you understand that videocon led tv is in warranty period, so please don't force me to go to consumer court and take action against you.
Lets close this on a good note by providing the service as soon as possible.

So i want to know that how much time you need to give this above-mentioned item because since last 3 months.
I can’t see my problem is resolving. I am unable to watch my tv and dish tv charges are also going in vein.

Immediate action will be highly appreciated.

I have enclosed my scan copy of my purchased bill and warranty card for your reference.

Model no : vmd led 32 inch hh — 04/12/2016.

Kindly contact on - raju - [protected].