Videocon Industries — videocon no refund

Customer Id: 79139719

I have had several issues in the past with Videocon d2h. The latest one just pissed me off.

On 27th July, my connection stops works, the usual I complain the customer service tell me switch off and on like 3 times for no reason cause I would have never tried that. Then they say a tech needs to visit, arranges an appointment, for which I need to pay 200 extra. The tech comes, inspects and says the wire needs to be changed. He said he'll come back with the wire, and that was the last I heard or saw him.

After getting tired of calling and tell I decided to disconnect and get a refund of my balance amount 1400 inr (at the time I request). Please note that I've been calling the tech continuously and he didn't bother to call back or pick up nor did the customer service check if the problem was resolved. Here is the fun part I receive a reply saying that I can't disconnect nor can I get a refund as per thier policy. I won't get the money back nor am I getting the service I requested for. This is the peak where I just regretted ever picking them.

2 weeks later the tell me we'll send the service engineer. I just want my money back.

#stopvideocond2h