Videocon Industries — videocon set top box not working properly

Address:

Flat 309, Shakti Apartments, sector 14, Panchkula, Haryana, 134113

Tried calling videocon customer care to no avail. We have been trying to get hold of customer care for last 10 days but nobody cares to respond. The lines are always busy. Settop box is not working. Singal loading stops at 54% so the system is not booting up.
Highly disappointed with the service.

Customer id:
49499683
Contact - [protected]

We hope to get heard through this medium.