[Resolved] Videocon Industries — videocon signal available issue

Rohitk01

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110059

This is Rohit kaushik and I am using Videocon d2h from last 2 years and suddenly I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously I am thinking of moving to another service provider. Please revert me back asap, before I throw away your box and dish from my house. My cust id is[protected].

I REQUEST YOU TO PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE. OTHERWISE I HAVE TO PURCHASE A NEW DISH CONNECTION AND DO YOUR COMPLAINT IN CONSUMER COURT.

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Feb 19, 2019

Complaint marked as Resolved

The issue is resolved but customer care service is too bad all time he said some technical issue call after one hour, call after one hour even I am call in 11 PM again he said call after one Hour.

Videocon Industries customer support has been notified about the posted complaint.