Videocon Industries — videocon split air conditioner

Address:

Allahabad Agri. Institute P.O., Rewa Road, Allahabad, Uttar Pradesh, 211007

I purchased 2.0 T Videocon Split AC on 18/05/2016 from K.K.Sales Pvt Ltd, 7/3A/2C Clive Road, Civil Lines, Allahabad. It has 04 years of warranty on Compressor. The AC works very well in first two years followed by gradual decrease in cooling. When I filed complaint to Videocon Customer Care Cell, every time we received an untrained (even without ITI) mechanic. It is hard to believe that such a reputed company is hiring unprofessional to solve the complaints. After several phone calls, I was able to receive some response from local vendors.One month has past the AC is not working, it is giving hot air rather than cool air. It is important to note that this year Prayagraj (Allahabad) is experiencing temp. between 45 to 48 degree celsius with no rain till date.
Therefore, It my humble request to solve the problem of my Split AC.
Thanking you
Sincerely
Dr. Shailesh Marker
Prayagraj (Allahabad)