[Resolved]  Videocon Industries — videoconferencing d2h

Address:Faridabad, Haryana, 12100

Cust. I'd[protected].
Request for relocation pending. Agent came to install but denied wall mounted installation stating it will not work. I showed him the videocon dish installed in the premises as he mentioned to provide free dish connection if any of videocon dish was installed wall mounted.
He left the premises without saying g thing and called someone that customer does not want to install.
He wanted to do roof installation and charge me high amount for using extra wire from ground-floor till 10th floor. I denied and he left. Such a rude person is ravi, who came for installation. I have already paid 450rupees for the relocation and videocon is not giving services upon charging as well.
I spoke to his supervisor, satinder, who did not want to listen at all.
I called customer service, the agents transferred the call amongst themselves to different languages user when asked to connect to a supervisor since they cannot help.
Finally i was connected ramandeep, who could not understand my concern even. Such people leading services for videoconferencing who doesn't even value a customer will sure lead to the closure of business like it happened with videocon phone services. The company ceo need to check what is going on and how badly, poorly their customers are treated
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Jan 16, 2019
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2018
Videocon Industries Customer Care's response
Dear Customer,

Thank you for writing to d2h.We regret the inconvenience caused

We would like to inform you that as per our records reinstallation is already done on 19th Nov’18.

Further, your services are active and you have also recharged your services in Dec’18. Hence we request you to write us back for any further issue regarding the same

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.
Complaint comments 

Comments

My number is [protected] . This was stoped by company due to inactivity. Now i want to rerun this sim
Plz provide me details and tell me process to get the sim.

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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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