Videocon Industries — washing machine problem not solved for last four months

Address:Kolkata, West Bengal, 700154

Dear sir/madam

This is to inform you that i had purchased a videocon washing machine "videocon60dtgl/dm washing
Machine set" model no "vt60dtdm-fav" serial no-"[protected]" dated 13/02/2012, cash memo no -
"gc/011331/11-12" vendor great eastern trading co. A defect was notice on last september 2017 and
Service request no "kol[protected]" was raised. Mr anal mukherjee from videocon authorised service
Centre "sam appliance service" attended the machine on 27/09/2017. He charged rs[protected]+620) for
New pcb that was replaced on 05/10/2017.
Sorry to inform you that after 2-3 days the problem occurred again and machine was unusable. Further
Complain was again lodged. The above mentioned service engineer again replaced the pcb but the problem
Was not sorted out.
The above mention engineer mr anal mukherjee advised to take the machine to the service centre for
Further investigation and confirmed me to return the machine within 7 days. The machine was taken on
29/11/2017. Since then almost two months have passed but there was no communication from their end. I
Communicated with them on several occasion but the machine has not been returned till date. Even they
Have not received my phone most of the times.
I would request you to takeup the matter on urgent basis and sort the problem at the earliest.

Regards
Santanu koner
Mobile-[protected]
+3 photos
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Videocon Industries customer support has been notified about the posted complaint.
Jan 19, 2018
Malkaiah M Manchal's response
MALKAIAH M
VILL-RUDRARAM .POST -FATHEPUR .MANDAL-NAWABPET DIST-MAHABUB NAGAR STATE-TELANGANA 509340.
Jan 31, 2018
Updated by skoner
Dear Sir/Madam

As per discussion with Mr. ARIJIT SENGUPTA [protected] of M/S videocon on 31/01/2018, I was advised to accept the defective machine along with Rs 3320 which was taken by Mr Anal Mukherjee of "sam appliance service", videocon authorised service Centre " on 05/10/2017. Further as per Mr. ARIJIT SENGUPTA [protected] there is some dispute between M/S videocon and "sam appliance service" for which I am being harassed for last 5 months.This is not my concern about whatever is going on between M/S videocon and "sam appliance service".M/S videocon had deputed "sam appliance service" for the service as per request NO "KOL[protected]".
Sorry to inform you that I am not convinced with the advise of Mr. ARIJIT SENGUPTA [protected] regarding collection of the defective machine along with above mentioned amount from "sam appliance service".
I would rather want my machine to be repaired and sent to my resident.I would like Mr. ARIJIT SENGUPTA [protected] to collect the defective machine from "sam appliance service" and get it repaired from any other serivce centre and get it installed at my resident.
This problem has been recurring for last 5 months, if I do not get any solution, I shall be forced to take legal action.
Please acknowledge receipt of this mail and sort the problem as soon as possible.

Regards
Santanu Koner
Mobile-[protected]
service request NO "KOL[protected]"
Complaint comments 

Comments

Sir my custemer id is 89717099 my RTN Number is [protected] and email id:[protected]@gmail.com.please change name and date of birth my name is MALKAIAH M instead of SHEKAR R his my brother he is get new an other dth connection

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