Videocon Industries — washing machine problem not solved for last four months | |||
Dear sir/madam This is to inform you that i had purchased a videocon washing machine "videocon60dtgl/dm washing Machine set" model no "vt60dtdm-fav" serial no-"[protected]" dated 13/02/2012, cash memo no - "gc/011331/11-12" vendor great eastern trading co. A defect was notice on last september 2017 and Service request no "kol[protected]" was raised. Mr anal mukherjee from videocon authorised service Centre "sam appliance service" attended the machine on 27/09/2017. He charged rs[protected]+620) for New pcb that was replaced on 05/10/2017. Sorry to inform you that after 2-3 days the problem occurred again and machine was unusable. Further Complain was again lodged. The above mentioned service engineer again replaced the pcb but the problem Was not sorted out. The above mention engineer mr anal mukherjee advised to take the machine to the service centre for Further investigation and confirmed me to return the machine within 7 days. The machine was taken on 29/11/2017. Since then almost two months have passed but there was no communication from their end. I Communicated with them on several occasion but the machine has not been returned till date. Even they Have not received my phone most of the times. I would request you to takeup the matter on urgent basis and sort the problem at the earliest. Regards Santanu koner Mobile-[protected] Was this information helpful? | |||
Videocon Industries customer support has been notified about the posted complaint. Jan 19, 2018 Malkaiah M Manchal's response MALKAIAH MVILL-RUDRARAM .POST -FATHEPUR .MANDAL-NAWABPET DIST-MAHABUB NAGAR STATE-TELANGANA 509340. | |||
1 Comment | |||
Comments
Sir my custemer id is 89717099 my RTN Number is [protected] and email id:[protected]@gmail.com.please change name and date of birth my name is MALKAIAH M instead of SHEKAR R his my brother he is get new an other dth connection
Reply
46%
Complaints
4625
Pending
0
Resolved
2094
+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105