Videocon — led tv - repeated issue and no response

Address:

Ernakulam, Kerala, 682030

I have videocon 50 inch led tv which was bought three years ago and last july it faced with a display issue. Local videocon service (Star technologies) people took the tv on july 4, 2018, stating that it is a led backlight issue and charged me 9000rs (Plus transportation charges). It was delivered on july 14th, 2018 and after two days the same issue occurred again. Service people took the tv again and they took one and a half months to repair that. After this service, it ran for around 3 months without any issues and again the same issue occurred. Now the service center is demanding 7000rs for fixing this issue. I don't understand why the same issue is repeating so often and why videocon can't provide a stable solution for this. This is totally unacceptable to spend a huge amount on the same tv for the same issue every 3 months. It has become a total inconvenience since i didn't have a tv for a long time as videocon took very long to fix this and the same issue is repeating again.

I sent a detailed email (Also attached the bills) to videocon customer care ([protected]@vgmail.in) on 9th january 2019 and there is no response yet. Their website is down and service center numbers are not working. I got a service center number ([protected]) and they are not picking up the phone.