[Resolved]  Videocon — Refund was not honored on time d2h

Address:Bangalore, Karnataka, 560043

Hi i am nanda kumar and i had a videocon d2h connection customer id :[protected] in bangalore due to bad service and response i had requested to cancel the connection and refund balance amount on 26th september[protected] and[protected] on 9th september since there is no response for my earlier complaint.
I had followed up with them multiple 26/8 6/9, 9/9, 24/9. Every time i call up they say will will check and get back to you give us 24 hrs time and i never got response from them. I have to make a call to customer care and again narrate all the stories to new agent ad he will again say give me 24 hrs time. I had tried reach out karnataka nodal office number [protected], either it will ring and no one will answer or it will be busy. There is not proper response from videocond2h so far. I am now looking legal option if it is viable
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Nov 2, 2016
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Sep 30, 2016
Updated by gvn_kumar
* i had requested to cancel the connection and refund balance amount on 26th August 2016 *by mistake it was mentioned as September 26th 2016.*
Verified Support
Sep 30, 2016
Videocon Industries Customer Care's response
Dear Nanda Kumar,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Complaint comments 

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I have ordered Bluetooth dongle on 11th July vide booking no 18620 after several reminders it was told that it has been delivered to our address by courier
But till today I have not received same
I have paid payment in advance

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