[Resolved] Videocon — videocon d2h customer service | |||
My name is S.Sankar and My Customer ID is: 87639130 I have been an annual customer in Videocon. Few months back, there was a problem with the modem and we were not able to view TV for almost one and a half months (But the amount was deducted every day from our account). After several complaints and repeated heated arguments with the customer service, the modem was replaced. But this lasted only for a few days. Now for the past one month, we have been facing problem with the signal issues with certain channels like SUN TV (SUN GROUP), VIJAY TV, MEGA TV, KALAIGNAR TV, JAYA TV, KIDS CHANNELS, SPORTS CHANNELS and few more other channels (these channels go blank and says that there is NO SIGNAL). But since other channels are clear (we do not watch these channels as these are other languages) we do not know why only in these channels the signal is not there. Again after repeated shouting with the customer team, one of their technicians visited our home. But he also was unsure of how to resolve this problem. He then stated that this will be resolved in a day or two. But till date there is no solution to this problem as we are still facing the same issue. As we have paid the annual subscription, the amount gets deducted from our account every day (previously also when we were facing problems with the modem and could not watch TV, the amount has been deducted from our account) . Due to this we are facing a lot of mental issues and even want to close our subscription with Videocon, but the customer service at the other end does not even bother. We want our money to be refunded back or otherwise this issue to be settled once for all. Otherwise we want to take the matter to court. I expect a favourable response. Was this information helpful? | |||
Sep 2, 2018 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Jul 18, 2018 Updated by priya sankar My name is S.Sankar and My Customer ID is: 87639130Account No: 8721024 Customer Balance: 2709.57/- Sir, after my complaint with the consumer forum, a technician along with senior offiicial arrived today (18th July) by around 3.00 pm . After checking the channels, they replaced the set-top box and said that by today evening around 6.00 pm, all channels will be resumed. But till now (9.50 pm), the channels have not resumed. Previously there were signal problems with only certain channels like I mentioned in my earlier complaint; but now none of the channels could be viewed and the Error message reads as "E 16-4: Insufficient Balance or Channel not Subscribed". I was shocked as there was more than Rs.2000/- in my account. On checking my Account details I was again shocked as in the Name column, it was mentioned as Sabnam Shekh instead of my name and the balance showed as 181.95 (I am attaching a screen shot of the same). Upon enquiring with the technician, he cooly said that it was a dummy account and my account will be activated in due course. When I asked him why did he not tell me this when he fixed the set top box, he said that usually the channels would be resumed within one hour so he though that it was not necessary to inform me. I called up the customer service and told them about this for which the lady asked me to call [protected] from my registered mobile and said the problem would be resolved immediately. I called the number, but got the reply "Thank you for calling Videocon D2h service" and the call gets cut automatically. I repeatedly tried calling this number, but get the same reply and immediately the call gets cut. I am really fed up with the attitude of the videocon technicians and customer service. I am herewith attaching the screenshot of the changed account details and the Error message displayed in the channels. Please, Please, Please take IMMEDIATE ACTION or guideus to take legal action against Videocon   Verified Support Jul 21, 2018 Videocon Industries Customer Care's response Dear Priya, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Jul 30, 2018 Videocon Industries Customer Care's response Dear Priya, Thank you for writing to Videocon d2h. We would like to inform you that your complaint regarding STB related issue has been resolved by our service engineer STB swapping done. If you have any further queries, please call on +91 [protected] and email us at [protected]@d2h.com Warm Regards, Videocon d2h Team | |||
 2 Comments | |||
Comments
Respected Sir,
i have purchase a D2H connection from my uncle named Mr. SK Mandy n i would like to transfer it to my name as follow : Honey Chaubey residing at A Block 424 Harshit Tower Tatibandh Near Panchdam Mandir Raipur 492001 (Tatibandh)
I hope you will do the needful
i have purchase a D2H connection from my uncle named Mr. SK Mandy n i would like to transfer it to my name as follow : Honey Chaubey residing at A Block 424 Harshit Tower Tatibandh Near Panchdam Mandir Raipur 492001 (Tatibandh)
I hope you will do the needful
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
as [protected], customer id:[protected] please change my mobile number