[Resolved] Videocon — videocon warranty service is a cheat

payal2308

from Bengaluru, Karnataka

Address:

Pune, Maharashtra, 411057

Received an replacement tv after logging a complain against it since last 6 months.
Mr. Sangram panchal, who promised to provide replacement tv with similar feature of inbuilt setup or, installation charges will be atken care by him.
But he just asked for a difference amount of 5000 rs and i have to spend additional service charges + setup installation charges.
Why should a customer pay 10k extra bucks, when you have an active warranty.
Stop cheating cusotmers and please respond.
After this step i can take this issue to consumer court.

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Feb 8, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2018

Videocon Industries Customer Care's response Dear Payal(payal2308),

We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team