| Address: | Pune, Maharashtra, 412105 |
I had subscribed for videondth platinumhd channel and had been paying the package rates for years. Recently i checked that my package expiry period was reduced by 2 days. Upon trying to contact customer service, i used to be put on hold for several minutes. I tried calling them at different hours of day and night, the response was same. I sent them an email to their customer service in this regard. Later i managed to get them online. As per their information, i had subscribed for cooking channel.. Which is an utter lie. Upon complaint they said they unsubscribed the channel, but they did not talk about crediting the same to my next payment. I used to get reminders to pay my subscription before 1st july. But the balance they quoted online included the extra charges of thre cooking channel. If they have not updated my account, why are they sending me reminders to pay the subscription which still includes the cooking channel charges. I would suggest all customers to carefully note their expiry dates and the amount payable. It seems.. Many are being fleeced by this type of scam. I request the concerned authorities to take action on such scams committed. Without a customers confirmation and authorisation no channel should have the power to add channels and deduct for the same by reducing the viewing dates
My customer id is 42609074
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