Videocone — received the money but not provide the connection

Address:

Khordha, Odisha

I have booked vediocon dth connection on 7th july on online vide transaction id 8449209 in the name of amlanjyoti jena, my son. They have allotted a customer id[protected]. I have booked complaints several times
On diff. Dates which are follows. Dt. Of allegation. Complaint no. Allotted
15/7/19.[protected]
22/7/19.[protected]
27/7/19. —
30/7/[protected]
01/8/19.[protected]
9/8/19.[protected]
31/8/19.[protected]
On 31/8/19, i have talked to ranapratap ray who has assured to refund the booking amount. But till date there is no response from there end. Pl. Take necessary action. Ramakanta jena oscsc ltd. Bbsr.