Vijay Sales — Amstrad TV

On visit to the Baner, Pune Vijay Sales shop we were guided to purchase Amstrad TV and were told it is Vijay Sales own brand and very safe. This happened on April 22 2022. We received the TV on April 26 2022. We relocated our DTH and the TV could be checked on May 17 2022. When it is put on it shows "Smart TV, " It does not start . We lodged a complaint with Vijay sales and the technicians checked on May 22 2022. We were informed by the technicians that the mother board requires replacement . This is surprising that a new TV is so substandard. If so bad in quality should not have been sold to us. We whats up to the baner branch manager Mr Gurung and informed him about the substsndard product. We also informed the Vijay Sales Service centre Mr Thombre. On this a lady keeps on calling us and promising a fast solution to us. But nothing has happened in these 10 days. We had even asked for replacement which also we have not received a positive feedback
Request if we can get replacement with a good brand or a refund back.