Vijay Sales — Complaint about lack of communication regarding Royalty points

Ticket No:[protected]

Hi,

I am writing to express my dissatisfaction with the lack of communication regarding my Royalty points claim. Today 15th April 2023 submitted a claim of Royalty points, but I was informed that an OTP would be generated to the mobile number that was provided against the Royalty points. Unfortunately this number is not in use and the store manager has declined the claim stating that without OTP the Royalty points cannot be used.

As a loyal customer of Vijay Sales, Kondapur, Hyderabad, I am disappointed with the lack of transparency and communication surrounding this issue. I have been a regular customer for a while now and I have always trusted and appreciated the service provided by your company. However, this experience has left me feeling neglected and undervalued as a customer.

I request that you take immediate action to address this issue and provide me with an update on the status of my Royalty points claim. Additionally, I would appreciate it if you could inform me of the steps being taken to ensure that this type of issue does not occur in the future.

I look forward to hearing back from you soon and hope that we can resolve this issue promptly

Customer Details:
Name: Anurag Gonela
Mobile: [protected]
Store Branch: Vijay Sales, Kondapur, Hyderabad

Sincerely,
Rajashekar
[protected]