Vijay Sales — complaint subject: videocon uhd led tv vnb43q519sa-fda.

The TV video stopped working hence it was given to repairs to Vijay Sales repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 3 months now and there is no response to our calls after repeated calls and reminders to them.

Also Vijay Sales (Mira Road) from where the TV was bought, they also have been contacted with 9 emails sent to them, but there is just postponement from them too.
Emails have been constantly sent to them with reminders to both Vijay Sales and their service center. However, their service center and they are disgusting with their service quality. They just keep postponing the entire issue with dates upon dates given.
My simple query is, Why does a part take 3 months for replacement. Why was the payment taken from us Rs 1300/- without part replacement and repairs. Moreover, no response with regarding the part replacement. When we call them they only postpone that the part will be available after 1 week. Their one week has totaled to three months now with still no part replacement and confirmation.

Hence I request that the TV is repaired with the compensation also provided for harassment, calls unattended, poor support staff. Since the TV was specifically bought for my Dad who is 90 years old who watches only news frequently in a day and is deprived of the same for 3 months.

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Following are some mails sent to them
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Hello,

LED TV, VSI02, Videocon UHD LED VNB43Q519SA-FDA bought on 08/10/16, under name Gladys Fernandes.

The TV video stopped hence it was given to repairs to your repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 2 months now and there is no response to our calls after repeated calls and reminders to them.

It is really frustrating that a reputed company like you'll could provide so disgusting service centers who do not respond nor call back.

I request you to get into this matter at its earliest with your service centers and get the issue resolved ASAP.

We have given lots of reminders and calls to them with no avail. The details are as follows:

Job no: T-4A[protected]

Serial no:[protected]
Invoice No: 433

regards,
Edmund Tavares ([protected])
[protected][protected]
Response from Vijay Sales on Dec 21
Dear Guest,

Greeting from Vijay Sales!!

We regret for the inconvenience caused to you.

With the reference to your email we have registered your request for your Product our reference M1812-O195324 the same has been forwarded to the company THA[protected], In order to serve you in best possible manner their service concerned department will get in touch with you as soon as possible

If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.

Our Guest care team would be glad to help you.

Regards,
Vijay Sales
Email sent by Vijay Sales on Dec 24th, however no technician arrived.
[protected]---
Dear Guest,
We regret for the inconvenience caused to you
With the reference to your email we have discussed the issue with Videocon service team, as per Videocon their technician will visit tomorrow . Our Ref ID: M1812-O195324.
If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.
Our Guest care team would be glad to help you.
Regards,
Vijay Sales
[protected][protected][protected][protected][protected][protected]
Last email which I sent on Dec 28th
I need clarification with regards to your mail received with apt response to each query.

1. Do you mean the repairs will be done before 7th January 19?

I need clarification on the above.

2. As I mentioned earlier to your CSR that the TV is specifically for my Dad who is 90 years old and watches only news as and when he desires. However, with both your service center and now your kind of coordination the entire coordination is below par and communication with commitment is horrible. How in the future can we trust you and your service center.

I need a compensation for the delay of repairs with no communication; and for many times not responding to our calls and at times for false commitment at the service center end.
3. Also, in your previous email why did you mention that your Videocon technician would be visiting our site on 25th Dec to do the needful, when he did not turn up? There was no reason given as to why he did not turn up.
Is this called commitment from your end? We keep all our outings on hold waiting for your technician the entire day. So this is a blunder from your end

Why is discrepancy present in your mail?

I need transparency and commitment from your end with response to my mail to the queries answered in points.
[protected][protected]------
Message sent by me on Jan 2nd
How many reminders do I need to give to get a response to my above queries.
Your service is getting equally disgusting as your service centers.

I am waiting for your immediate response with the resolution.

[protected][protected][protected]
Message again sent on 5th Jan
I am still waiting for your immediate response to last 4 mails.
[protected]-----
On 8Jan19,

Called the CSR spoke to Vandhana/Manadhana and once again the same response it will take another week more.
Disgusting response and CSR hung the phone in midst of the conversation.