| Address: | Mumbai City, Maharashtra, 400097 |
We have purchased tv and washing machine on 30.06.2017 which was supposed to get delivered on 05.07.2017. They failed to deliver the product on time and they didn’t even bother us to inform us about the delay reason and when we contacted them they informed that there are running out of stock due to the sale and will take time. Since we want the same brand and they were not able to provide us the exact date of delivery i asked them the process and cancel one of the product and asked for the refund but one of the staff named surekha updated us that the product is available and will get the delivery i was shocked and asked her were they waiting for my call then one of the executive told me that they are giving us somebody else product, i was more annoyed and told them not to do that and refund my money then the they updated me that they will be providing credit note and cannot refund the amount. When i argued they agreed to give my refund. They also claim that they were trying to reach me when i told them i have only receive call once that too from landline which i was not able to take it because i was in meeting and when i called back on the same number again and again nobody responded on that number. Since i could not get through the landline i have taken mr. Vikil's number who is also the branch manager. After asking for refund i called the landline number but as usual nobody responded i called vakil on his mobile number and he told me that the same will be processed but told me to give call on next day since he was on leave. I called up vakil but his number was non reachable or not responding finally i was so frustrated i called up the call center and told the whole story and told them to check their records if my refund was processed. He told me that the refund is not updated in system and i have to personally visit the branch with a written request till that time my refund will not be processed on the same day two people visited my place for fixing the tv for which i have asked refund two days back. I requested them if i can visit the nearest branch they told me that i have to visit the same branch. Finally to get rid of this i have to take off and visit the branch on 27.07.2017 and really they have not processed my refund request. They have not taken anything on writing with me and the refund process was written on the backside of the bill. They updated me to pay my bill and not wait for the refund as i have made payment from credit card. Since i have only asked refund for one of my product i enquired when i will get the delivery of my washing machine they told me by end of july or latest by first week of august.
Till now i have not received my product my sister has received a call stating that they are again not able to deliver the product as per the deadline again and told us to wait till 11 august.
This is too much i have purchased product for which i have made payment to them it’s been one and half month almost i have not got my refund for one of my product and delivery for the other. The staff is also so unprofessional they only call once for the update and if you missed it they will never bother to call you again infact one of the executive told me that they are allowed to call only once.
The level of service is not accepted from such a brand. I am actually mentally harassed and torture for my own product and refund they have crossed all the level of harassment. I want my product my refund with interest and compensation. Was this information helpful? | 
