[Resolved]  Vijay Sales — Godrej refrigerator rb eon nxw 380 sd 2.4 inox purchased date 3-may-2016

Address:

New Delhi, Delhi, 110025

— forwarded message —
From: ahmad fakhri
Date: fri, jun 10, 2016 at 3:00 pm
Subject: fwd: regarding godrej refrigerator grievances
To: [protected]@vijaysales.com, [protected]@vijaysales.com


Hello vijay sales,


There is no solution provided to me after more than 2 weeks of chase up with godrej.


Please help me in getting issue sorted, i need replacement o[censored]nit as its faulty i will appreciate if you can get my money refunded so that i can now by lg.


Details below :

Vijay sales delhi : 3-may -2016

V. No : 336-dgd05-16si 383

Ord no : 302-dl105-16sat 34


Regards,

Ahmad

[protected]


On fri, jun 10, 2016 at 2:33 pm, ahmad fakhri wrote:


Hello mr. Ravi,


My issue is still not been fixed, engineer from godrej mr. Das was quite helpful in finding the issue with the fan of the refrigerator thats the reason the refrigerator is not able to work properly hence unable to freeze water.


From past few days we are waiting for some switch to be replaced to get things works.

Currently the refrigerator is having more issues it's automatically turning off again and again.


Yesterday i made a call to one of the executive miss. Disha who is actually looking in to the issue and she is coordinating the same with me.


I asked her as its already been diagnosed the unit is faulty and has a major issue of fan, why we are not replacing the unit.


She updated will be contacting mr. Rawat for getting the unit replacement.


But there is no update since then, please try to understand my situation sir i usually work in night shift, after coming from office i myself has to do the chase up for it.


Request you to please help me in getting things sorted.

The refrigerator is hardly 5 weeks old from past 2 weeks i am chasing for getting the issue sorted.

Regards,

Ahmad


On 03-jun-2016, at 19:57, ahmad fakhri wrote:


Hello supriya,


Firstly the person who has made his visit has zero customer handling skills, he even does not know how to respond to a female.

He was quite rude and i am quiet disappointed by the same.


Its the same guy who has visited us at the time of installation and at the time of our first complaint.

He is not sure what he is saying, today simply hooking a temperature recording device he updated refrigerator is showing temperature in - (Minus) degrees, hence its all good.

There is no problem.


We updated him the problem is its not able to freeze even water and he is already aware of it as he is visiting us for the second time that's what the problem is showing us the temperature in - (Minus) is not the resolution.


On asking a simple question to him by my mother "how much time does it take for freezing water to ice".

He very rudely responded he does not know the answer his boss is in meeting, hence will not be able to help.

He updated he is going to ask the same question to his boss then tomorrow will call us back to let us know how much time does it take for water for freezing in to ice.


I am very much disappointed as this is the second time this guy has been sent to us who firstly is not technical secondly he does not know how to behave with customers.


Now its my humble request please find the below email trail to understand my issue and concern better before you take any random decision.


Do let me know if you do not have people in your company who have skills to handle customers.


Regards,

Ahmad kaleem

+91-[protected]


—


On fri, jun 3, 2016 at 5:20 pm, supriya wrote:

Dear mr. Ahmad kaleem,


We are in receipt of your e mail communication dated 3-6-2016 regarding godrej refrigerator. As per the conversation we could understand that there is issue in the refrigerator.


We are advising our d. G. M & branch service head delhi – mr. Pranjal verma (Mobile no – [protected], email id – [protected]@godrej.com) to look into the case and provide speedy solution to the problem.


Please feel free to call or write to undersigned in case of no response from branch.


Warm regards,

Supriya das

Regional assistant

Appliances service (North)

[protected]

Email : [protected]@godrej.com


Cc - mr. Pranjal – contact number of mr. Ahmad kaleem is [protected].


Asp (United) ticket no – 74629


On fri, jun 3, 2016 at 9:36 am, godrej appliances priority support wrote:

#- please type your reply above this line -#

Your request (74629) has been updated. To add additional comments, reply to this email.


Subia momin (Godrej appliances support)

Jun 3, 9:36 am ist

Dear sir,

We acknowledge your mail addressed to mr. Ravi bhat and regret to go through its contents.

We are advising our branch service manager, mr. Pranjal verma (Mob. No.[protected]), delhi
Branch to verify the status with the asp and get the needful done urgently in resolving your grievance. You will hear from him soon in the matter.

Regards,
Subia momin
Godrej appliance divn., mumbai


Ahmad fakhri

Jun 3, 8:46 am ist

Hello ravi,

I have purchased godrej refrigerator rb eon nxw 380 sd 2.4 inox on dated : 03-may-2016, which was actually my biggest mistake choosing godrej over lg.

Spent over 42, 500 inr from vijay sales showroom lajpat nagar.

The day i made the purchase i was quite sure on picking up lg 420 ltr refrigerator, but the extreme marketing executive skill of the lady at vijay sales made me purchase godrej.
I was made sure of making the right decision as the quality and stability of godrej is quite good.

A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.

Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.

We made the complaint to godrej with reference number d[protected], dated : 30-may-2016.

After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "the issue may be because the refrigerator might have gone to the defrost mode automatically".

After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ice, is it normal.

He was quite nervous by his statement and promised that some sr. Engineer will visit us in next 2 days.
After 2 days on 1-june-2016 some engineer irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this refrigerator and turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed asap and want us to inform him about the observation.

After doing the same since yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.

Request you to please help me in getting return of my money, as i am no more intrusted to use your product.

Regards,
Ahmad kaleem
+91-[protected]


This email is a service from godrej appliances support.
Powered by : zendesk.
Authorised reseller partner in india : mgm communications.

[n4povd-mv7j]


On fri, jun 3, 2016 at 8:46 am, godrej appliances priority support wrote:

#- please type your reply above this line -#

Dear ahmad fakhri,

Thank you for contacting us!

This is to acknowledge that your request (74629) has been received by the godrej smartcare service team at our head-office in mumbai.

We sincerely regret the inconvenience caused to you and are concerned that you have had to escalate your issue to our senior management to get a redressal. Please be assured that we are taking immediate steps and according top priority to this. You will receive a personalized mail from us giving you the contact details of the branch manager to whom we have forwarded your case with necessary instructions. You will receive a call / email directly from him or his team member at the earliest and then they will take it forward for resolution on priority.

In case you have missed out on providing your contact / location details, kindly reply to this email with the same. This will enable us to forward this ticket to our branch team nearest to your city.

If you have contacted our call centre earlier for this particular issue, please do send us the reference number issued by the call centre, so that we can link this ticket to your call request.

We assure you, our best attention and service at all times.

Regards,
Smartcare team,
Appliance division,
Godrej & boyce mfg. Co. Ltd.
Mumbai 400079.

Kindly note that this is an automatic response and is for your reference only.


Please note:
We at smartcare handle service issues related to godrej appliances, viz.: refrigerators, washing machines, air conditioners, microwave ovens, chotukool, water purifiers and home ups.

Our email / on-line support team is available from 9 am to 5 pm - monday to saturday.

Our call centre can be accessed 24x7 on[protected]Toll free) /[protected]From bsnl / mtnl land lines).

In the unlikely event, your issue is related to a product / service of any other department / division of godrej & boyce mfg. Co. Ltd., please be assured that we will forward your query to the concerned team so that they can contact you.


To add additional comments, reply to this email.


Ahmad fakhri

Jun 3, 8:46 am ist

Hello ravi,

I have purchased godrej refrigerator rb eon nxw 380 sd 2.4 inox on dated : 03-may-2016, which was actually my biggest mistake choosing godrej over lg.

Spent over 42, 500 inr from vijay sales showroom lajpat nagar.

The day i made the purchase i was quite sure on picking up lg 420 ltr refrigerator, but the extreme marketing executive skill of the lady at vijay sales made me purchase godrej.
I was made sure of making the right decision as the quality and stability of godrej is quite good.

A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.

Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.

We made the complaint to godrej with reference number d[protected], dated : 30-may-2016.

After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "the issue may be because the refrigerator might have gone to the defrost mode automatically".

After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ice, is it normal.

He was quite nervous by his statement and promised that some sr. Engineer will visit us in next 2 days.
After 2 days on 1-june-2016 some engineer irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this refrigerator and turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed asap and want us to inform him about the observation.

After doing the same since yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.

Request you to please help me in getting my money return, as i am no more interested to use your product.

Regards,
Ahmad kaleem
+91-[protected]


This email is a service from godrej appliances support.
Powered by : zendesk.
Authorised reseller partner in india : mgm communications.

[n4povd-mv7j]


On fri, jun 3, 2016 at 5:20 pm, supriya wrote:


Dear mr. Ahmad kaleem,


We are in receipt of your e mail communication dated 3-6-2016 regarding godrej refrigerator. As per the conversation we could understand that there is issue in the refrigerator.


We are advising our d. G. M & branch service head delhi – mr. Pranjal verma (Mobile no – [protected], email id – [protected]@godrej.com) to look into the case and provide speedy solution to the problem.


Please feel free to call or write to undersigned in case of no response from branch.


Warm regards,

Supriya das

Regional assistant

Appliances service (North)

[protected]

Email : [protected]@godrej.com


Cc - mr. Pranjal – contact number of mr. Ahmad kaleem is [protected].


Asp (United) ticket no – 74629


disclaimer: this message (Including any attachments) contains confidential
information and is intended solely for the use of the individual or entity
to whom they are addressed. If you are not the intended recipient you are
notified that disclosing, copying, distributing or taking any action based
on the contents of this information is strictly prohibited. If you have
received this email in error please notify [protected]@godrej.com. Please note
that any views or opinions presented in this email are solely those of the
author and do not necessarily represent those of godrej & boyce mfg. Co.
ltd. Group of companies. The recipient should check this email and any
attachments for the presence of viruses. Godrej & boyce mfg. Co. Ltd. Group
of companies accepts no liability for any damage caused by any virus
transmitted by this email.