[Resolved]  Vijay Sales — no solution to the request raised

Address:

Mumbai City, Maharashtra, 400083

I have purchased a videocon led on 25.06.2917 from vijay sales, ghatkopar showroom at r-city mall. Post completion of a year, in the month of november'2018, suddenly there was issue in display of tv. The television is under extended warranty.

I have launch a service request with vijay sales on 30th november'2018 for resolving the issue. An engineer named a k gupta had visited my home for inspection on[protected] and has certified that the led could not be repaired and need to be replaced and took rs.590 as service charges (Receipt no 1962).
The engineer had assured that the inspection report will be raised with vijay sales and post approval, the tv may be replaced. The inspection report was raised with vijay sales on[protected]After a gap of 10 days, don't know the reason why took 10 days to send the report).
Post continous followup with the engineer, they said that the approval is not coming from vijay sales and i need to followup for the same with vijay sales. Till date i have not received any revert from either vijay sales or the engineer.

I am raise the complain against vijay sales for giving false committeement at the time of sale of product and not providing any service post the complain is raised.

Pls. Help.