[Resolved] Vijay Sales — Purchase of samsung refrigerator

PNMAHADIK

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400025

This product was purchased on 19.07.2015 from vijay sales, prabhadevi, mumbai, maharashtra.
Two months ago we noticed bubbling on front door (bottom side) of door, which has increased gradually over a period of two months. hence we lodged a complaint to vijay sales.
Accordingly an engineer shri sameer patil from samsung visited our home on 25th instant and inspected the fridge /taken photographs of defective area.
Since there was no response from him till today, i spoke to him over cell-phone and he was surprised that how there is no response from samsung till date as he has forwarded the complaint to concern.
While speaking to samsung representative on [protected], today there reply was the rectification is on chargeable basis.

I am surprised to hear such answer from him since the product is under warranty period.

I request you to look into the matter and resolve this issue asap.

Thanks & regards,
Purushottam n. mahadik

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Dec 13, 2016

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

Vijay Sales Customer Care's response Dear Sir,

Please accept our apologies for any inconvenience caused
due to delay in response, we truly regret the same.

As discussed during our call today with reference to your
complaint, the Brand service team had provided the Estimate
for the part, to your kind self. We have recd response, the same was
not approved by you.

We would request you to kindly connect with us on
email id : [protected]@vijaysales.com
contact number :[protected]
timings : 09 am to 9 pm, Monday to Saturday
11 am to 8 pm, Sunday

ref : VS Call no : 1607B231396

We would be delighted to be of assistance.
Thanking you once again for your valued patronage with Vijay Sales

Best regards

Mahesh Desai