Vijay Sales — Refrigerator Complaint

Address:

Vishala Ahmedabad

It is brought to your kind notice that I bought a Samsung Refrigerator of 415 Liters from your Vijay Sales Vishala Branch on 14th of August which was delivered on 16th of August. While unboxing it we found that there was a dent on the refrigerator door (Picture Attached).

We didn't accepted it and delivery person took it back saying that a new refrigerator would be delivered to us within 2 day's. I'm continuously following up with Vijay Sales Vishala Branch and till now i haven't received my refrigerator.

Few minutes back i had a conversation with Mr.Tapan Patel from Vishala Branch and he handed over my call to one lady who is handling godown. She told me that this particular model is out of stock and has placed an order in Samsung for it and it will take more 2 days.

Our old refrigerator is not working since 13th August that's why we have make the plan to get the new one.
Did we made any mistake!!! By purchasing it from Vijay Sales ...Is this the service you are providing to customer? It's so disappointing!!!

Kindly do the needful ASAP...