Vijay Sales — Selling faulty products and fooling consumer

Address:

Mumbai

I had purchased Panasonic microwave conversion from Vijay sales mumbai 1 year back. I had 1 year of brand warranty which I wanted to extend, but vinay sales soled their warrenty saying all benefits are same at lower price. Trusting them I took 2 year of extended warrenty. As soon as 1 year got completed microwave's motherboard stopped working. I connected Vijay sales, they sent onsite go team, they took my microwave for service center, after a week they gave it back but after getting my microwave back within 2 use again it became faulty and motherboard did not work. I again called them asked them to be very careful this time and keep it under observation once service is done. But again after 2nd use same issue started. Now Vijay sales is not replacing the product, which would have happen if I had taken brand Warrenty which I did not took as Vijay sales wanted to sale their faulty warrenty. Service is very pathetic and has put me in mental trauma. I won't accept anything less than replacement of my microwave