Vijay Sales — videocon uhd led vmmm50qhozs-fda

Address:	Raigad, Maharashtra, 410206
Website:	www.vijaysales.com

I have purchased the Videocon UHD LED VMMM50QHOZS-FDA on the date of[protected].

Since it was having 3 years of warranty. The engineer arrived within two days and informed that it's a minor glitch and they will take the TV to the service station clean up the dust and get it back within next two to three working days.

The experience after this was absolutely pathetic. I never got a call back from the service station nor from the customer care support regarding the updates. I had to call the customer care support on daily basis to get the updates but, I don't need to mention how bad the customer care support is. There is no process what so ever, the customer care representative are least helpful, there is no defined escalation process, there is no track of the complaint number. The only update that I got was we will send the service center a notice and they will give you a call back within 24 hours, which never happened till the time the complaint was closed. They also provided service station numbers but, didn't get any response on those numbers.

After visiting since month there is no proper response from vijaysale team father visited at Videocon International Ltd when and technician told that the delivery of the TV is delayed because of a missing part.

Videocon International Ltd
Millenium Business Park Building 2, , Sector 1
Mahape,
Navi Mumbai - 400705

Father asked them about the ETR but, they did not provide any dates. He kept on calling the given number and the service stations for another one week but, no luck.

I am really very disappointing by the sort of after sales service that has been provided by Videocon. It's a real shame that such bad service is being provided by a well known brand.

I wold also like to know what are the ways to escalate things here since I never got a proper process to escalate from the customer care representative.