[Resolved] Vijay Sales — vise led 50" tv

Leena J

from Pune, Maharashtra

Address:	Thane, Maharashtra, 401203
Website:	www.vijaysales.com

I have purchased vise led 50" tv from vijay sales virar shop in the month of april 2015. I have faced the same issue of ic gone in same year of 2017 first in the month of mar 2017 and in current month. But both the time i have to follow up very much they dont even have the courtesy to call me back and share the status. Their customer care is always keep ringing and if its mobile numbers they keep it switched off or unreachable. Also they technician and shop managers name mr. Jatin panchal ([protected]) has dont have the decency while talking to the female customer. He just casually says you have to wait more 2-3 days. Their customer care ladies are too arrogant. I have lodge the complaint on 2nd nov 2017 and they send the technician on 8th nov 2017. Even their resolution is still pending. Unsatisfactory support. And when i called in morning they are just kept me on hold. Please help me to resolve.

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Dec 14, 2017

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Vijay Sales Customer Care's response Dear Guest,
Greetings from Vijay Sales..

Technician will attend today along with part.

Regards,
Vijay Sales.

Nov 13, 2017

Updated by Leena J Dear Sir,

Still the issue is unresolved. I have taken a leave on saturday so that they can come in their official time to change the part. The same has informed them in morning but still after 1 pm they stop taking our calls even their customer care numbers ‭[protected] &[protected] has kept ringing. In evening at 5.15 pm Ms. Winny ( ‭[protected] has received my call and I ask her when the person will come she just started arguing with me like I am the borrower of Vijay sales. I actually fed up today officially 11 days crossed and since 28th Oct my TV is switched off why should we pay DTH and all charges when we did not even use it for a second.
Sir, this is my humble request please please please take some strict action against VIJAY SALES customer support as they are taking us for granted.

Nov 13, 2017

Updated by Leena J I have just received one call from Head office technician number[protected] he said he will be coming at 3 pm. Now let me know I have taken a leave on saturday then how can my company can allow me to leave early every time for my personal reason?????? And when I requested your technician to wait or come by 8 pm as I will try to leave at least 1 hour early then also he refuse to adjust. Is customer should work as per your convenient time or the service team has to work as per consumer time. This is second time your technician has called and I requested him to wait. In dont understand. Why dont you send the person who earlier visited for checking the issue as he stays nearby our location so that he can be lil flexible as per our convenient time. Pls dont do this as its already been delayed from your side to resolved the issue. Si, request you to arrange the person by today at 8-9 pm and let us know so that we can also be available.