Vijay Sales — vise tv not work from 27.01.18

Address:

Thane, Maharashtra, 400603

Dear team

Yestarday visited with repaired tv at home

But complaint ramining same about tv screen & speaker not clear
I 1st register the this complaint vijay sales by call from 27.1.18

Reg
Raghupathi

On 17 feb 2018 10:24, "raghu pathi" wrote:

Dear team,

Still no response from your end

Reg
Raghupathi
[protected]
[protected]

On fri, feb 16, 2018 at 4:58 am, raghu pathi wrote:
Dear team

As per the your commitment still we are not received the tv.

Reg
Raghupathi

On 13 feb 2018 07:17, "raghu pathi" wrote:
Dear team,

Alredy 18days left.

So,
Pls make it close complaint today & delivary the same today itself.

Without tv difficult to us due to child.

Reg
Raghupathi

On 10 feb 2018 15:15, "vs care mumbai" wrote:
Dear guest,

Greeting from vijay sales.

First and foremost apologies for the inconvenience caused to you.

As per your trail mail for your vise led, we have discussed the issue with our concern service team, your led is under repair your complaint will get resolved by thursday

Our reference number - 1801-b272890.

If you need any further information, you can reach us at our helpline number[protected]/33 between 9am to 9pm or just reply to this email.

Our guest care team would be glad to help you.

Regards,

Vijay sales

From: raghu pathi [mailto:[protected]@gmail.com]
Sent: saturday, february 10, 2018 7:26 am
To: vs care mumbai
Cc: [protected]@viseworld.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Subject: re: fw: need repair tv

15 day left still not repaired under warranty period also

No feedback /update about below complaint.

Awaiting for the replacement of the tv.

Reg

Raghupathi

On 7 feb 2018 20:16, "raghu pathi" wrote:

Dear team,

I'm not undastanding your complaint process because after 10 days your team informing us we want to collect tv for resolve issue at service center & collected today.

Whatever it's i want replacement/repair of the same with in a day or two.

Reg

Raghupathi

[protected]

[protected]

On 6 feb 2018 18:59, "raghu pathi" wrote:

Dear sir,

As per the your confirmation

Still it's not resloved

Reg

Raghupathi

[protected]

On 6 feb 2018 12:27, "vs care mumbai" wrote:

Dear guest,

Greeting from vijay sales.

First and foremost apologies for the inconvenience caused to you.

As per your trail mail for your vise led, we have discussed the issue with our concern service team, complaint is pending for part main board same has been arranged and complaint will get resolved by today[protected]

Our reference number - 1801-b272890

If you need any further information, you can reach us at our helpline number[protected]/33 between 9am to 9pm or just reply to this email.

Our guest care team would be glad to help you.

Regards,

Vijay sales

From: raghu pathi [mailto:[protected]@gmail.com]
Sent: monday, february 05, 2018 9:59 pm
To: [protected]@viseworld.com; vs care mumbai
Cc: [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@viseworld.com
Subject: re: need repair tv

Dear team,

Still no response.

It meanes we want to process for legal.

Reg

Raghupathi

[protected]

[protected]

On 4 feb 2018 21:55, "raghu pathi" wrote:

Dear team,

As per the trailing mail, one week left still we are not get the proper response from your end.

However

Make it close complaint tomorrow itself by replace tv or required spares.

I am not at all happy with your customer service.

Awaiting for the your action.

Reg

Raghupathi

[protected]

[protected]

On mon, jan 29, 2018 at 5:43 pm, raghu pathi wrote:

Dear sir,

I register complaint for vise led vn39f401 vn39-f[protected] on 27.01.18 and i received the feedback close the complaint with 2 day's accordingly today your service person (Tip top plaza-thane) visited & informing to us it's take another 4-5 day for repair /replace component.

However make repair /replace component foc basic with in 24hrs.

Also

I not understand what is the your tat in warranty period.

I[censored]nder warranty take 1 week for repair then out warrant what is the service backup we can expect from you team...!!!

Awaiting for the swift reply with action plan.

If any clarification feel free contact with us.
Reg

Raghupathi

[protected]

[protected]

—
Vijay sales, mumbai, india