[Resolved]  Vijay Sales — Voltas Air Cooler

Address:

New Delhi, Delhi, 110018

The brand Vijay Sales seems to be turning worse from bad. Purchased Voltas Air Cooler yesterday (19-Apr) which they refused to deliver inspite of me offering to pay for delivery charges. Thereon I had to personally arrange for carriage. After checking in at home, opened the package to find that a rolling wheel was missing. So basically, the cooler turned handicap the very first day. Now, the biggest concerns is that since yesterday i have been trying to call Janakpuri branch number and the customer care number mentioned on the invoice but seems like no one is bothered to answer the call from the other side. Few calls did happen to be picked by someone but were simply hung up without uttering a word. Now simply dont know whom to contact for the handicapped cooler.
Well this is not the first time I am purchasing from Vijay sales, but all i can say that every passing day this brand seems to be turning pathetic. The employee addressing the products are simply not worth, they are hardly bothered about the customer requirements and also fail to give proper answers to queries raised by us at the time of purchase. They simply carry an attitude " Lena hai to lo warna raasta maapo". Well as far as i am concerned this will be my last purchase from Vijay sales and will share the same feedback with all my loved and dear ones.