Vijay Sales — water purifier, brand-pureit, model-mineral ro+uv

Address:

411028

I had purchased this water purifier from vijay sales in 2017 having tax invoice no. 202-q-si-2839. It's been less than a year, the change sf/gkk indicator becomes red & keep on blinking when i switch on the machine.
I went to vijay sales to lodge a complain regarding this issue. The customer care guy told me that the technician will fix the issue free of cost in 3 working days since it is under the manufacturing warranty. On 4th day i got a call from vijay sales whether the technician fixed the issue or not. I said no & requested them to send a technician & do the fix free of cost. But she told me that the filter has to be changed every year which is a consumable item & i need to pay rs.3000/- for it. But at the time of purchasing this water purified no one from vijay sales had told me about it.
If they would have told me this thing right from the beginning then definitely i wouldn't have purchased it. If i need to spend rs. 3000/- every year for the filter after paying rs.12000/- for the device then it's simply wastage of money & worthless. The charges are unreasonable & exploitation. I have also taken 2 yrs. Vs+extended warranty by paying rs. 1011/-. Pls. Get rid of the hidden policy & repair the device free of cost to retain the customer loyalty. Otherwise it will tarnish your brand.