Vijaya Bank — bank locked during lunch hours

Address:

Chennai, Tamil Nadu

M. H. Krishnamurthi roa, b. A, 7 september 2017
No.2g k. K. Road third lane,
Venkatapuram,
Ambattur
Chennai 600053

To:

The general manager
Grievance redressal cell, 9th floor
Vijaya bank head office
Banglore 560001

Respected sir,
A/c [protected]

I am sorry there should be a case to complain about the services rendered by your branch at ambattur chennai (Ifs code no. Vijb 0003060.)

I am a senior citizen aged 70 years retired as a deputy collector in chennai.

Today i visited the subject branch to transact business at around 1.50pm. I could witness the security staff started sending all the customers who were inside the premises forcing them out saying that it is the lunch time and under instructions from the manager he is sending all of them out. The premises was duly locked and all the customers were forced to stand out in the scorching sun. Since i was eliciting some more information, the branch manager came out and started behaving rudly that it is their wish and right to keep the premises locked for security reasons.

I wonder how can there be no security risk during banking hours and the risk will be there only during lunch break. Please explain the rationale.

I notice all the staff were having their lunch at one go by locking the premises and there were none in the counters to attend to customers. Moreover all the customers were sent out and the premises was locked. The action of the bank manager is arbitrary and dictative. Over and above that the manager's behaviour was rude and shocking. She started behaving as if the bank was not a public utility service and everybody should listen to her dictum.

To our knowledge as per rbi directive branch managers and other supervisory officials should ensure that the member of staff are available during banking hours at their counters, and no counters remain unattended during business hours. The premises must be kept open and at least there should be somebody at the counter to answer the queries of customer. Here is a case the premises itself is locked and everybody is out their duty during prescribed hours. To our understanding all the staff cannot go for lunch at one go leaving the premises locked.

The branch manager is rude and discourteous in handing the customers. I would like to specifically point out this is not conducive to good banking relationship especially for senior citizen. A lot of inconvenience is caused to the valued customers who are made to stand out in the scorching heat.

Trust that you will address the issue and take appropriate remedial measures so that the practice stands amended forthwith.

Would appreciate your prompt and favourable reply in this regard.

Thanks and regards.

Sincerely,

(M. H. Krishnamurthy rao)

Cc. Banking ombudsman

C/o reserve bank of india

Fort glaics

Chennai 600001