[Resolved]  Vijaya Bank — complain for delay in claim settlement and employees misbehaviour.

Address:

Indore, Madhya Pradesh, 452001

Hello sir

I m writing this mail to bring out the irregularities and inappropriate behavior faced by me during the several visits in vijaya bank sneh nagar branch sapna sangeeta road, indore.

Sir,
My brother mr pawan sattani, who was having a saving bank account in vijaya bank, a/c no. [protected]. Met an road accident and expired. After going through the records of bank passbook we got to know that he was registered under pmjjby and pmsby (A scheme run by central govt.)

After that, we contact the branch manager of vijaya bank sneh nagar branch, he provided us the list of documents required and ask us to submit the documents and we did that so along with application form given to us.

After few days, we again contact the manager, he said that the application form was wrong and asked us to download it from internet. And we did that so and again submitted the form to manager.
After few days, we went to branch and asked the manager to share the status of claim application filed and he answer that the file is scanned and mailed to department and as soon as any update is received he will contact us.

After few days, we gain contact the branch, and we found that no authorized person was available, and a staff employee shared with us that the manager sir is transferred to some other place and new person is appointed as manager in place of old manager and same person is on leave today, and on their request we waited for 10 more days because she was telling us that she is new to branch and will take 10 days to adapt the situation.

Again after few days, we contact her and asked her the status, she applied that no documents are found in bank, so please re submitted the application along with new application form, we were literally shocked by the way she was behaving with us. We just ask her to give us in writing that the old document submitted were misplaced, and she replied that we are not here for this chota mota kaam.. And she will not contact manager for this petty work.

Sir, we are deeply hurt by the behavior and approach shown by bank employee, we are continuously following up so that we could give a claim amount as because we are in need of that fund on urgent basis.