[Resolved]  Vijaya Bank — Refund not received worth 10998

The following transaction refund have not been received in my account .

VijayaBank account no [protected] which is now bank of baroda with account no.
[protected]

The transaction is done by debit card to amazon and these are refund reference no

refund reference #399121 amount rs. 3999 dated 7th august 2020
refund reference #337321 amount rs.6999 dated 6th august 2020

I have attached a copy of payment of my digital passbook

One out of two complaint was resolved saying that amount was refunded and will be credited in my account in few days, however later the status of complaint was changed i have attached screenshot of complaint having two different replies.
Waiting for your response

thanks and regards,
poonam shekhawat