Vijaya Diagnostic Centre — Covid-19 RT PCR TEST Report not received even after 19 days

Dear Sir/Madam,
We have booked home visit Covid-19 (RTPCR) Test, through Vijaya diagnostic customer care. For my uncle.

Test sample was collected on dt : 24/04/2021, and they said it will take 3-4 days to get the report. But till date we have not received the report.

We have tried many times to view the report on web log, by using the Userid : 11214976 and Password : QSBC1970, which was mention on the bill, but we could not get the report.

To enquire about the report, we have visited our nearest Vijaya diagnostic branch at alwal.
They said, home visit sample collection reports are provided by Kushaiguda & Himayathnagar branch.

So, we called kushiaguda contact person (Ph no: [protected]) they said, there is no Sample in the kit. So they could not produce the report.

Then we have called the sample collection boy (Ph no: [protected]), and conveyed the message about no sample in the collection kit. Then he replied, he was perfectly collected sample from this end. So this how the discussion went on..!
But we couldn’t get any solution nor the report till today.

Please find patient details below:

Patient Name: Bala raju .N
Reg.No: 11214976
Age: 75 years
Cell no: [protected]

With lot of Trust we visit Vijaya Diagnostic, But this is what happed to us. So, I request to resolve the issue and do the needful.

Attached bill for your reference.

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