| Address: | Bowenpally, hyderabad, Hyderabad, Andhra Pradesh, 500011 |
I have gone through some tests for my 13 yr old son on 17aug - 1700 hrs. (Reg:[protected]
Since it was late evening hence admin team told me that reports will be ready by next day 12 noon. Max by 1230 hrs.
Considering this i have booked dr. Appointment on same day evening 5.30 pm. But unfortunately i did not get most important report o[censored]rine and dengue till 3 pm - 18 aug.
I have started calling customer care to follow-up and get reports (Even after committed timelines crossed) and 4 times your agents told it will come soon. Later they gave me some other number [protected]. This time some lady said, you have to call to himayat nagar and hopefully your report will be uploaded online by 5 pm: (And gave other number [protected].. This was switched off already
*by the time i was become a customer center agent who was calling to every possible option to get reports on time, since few mins back got call from hospital that, appointment got cancelled (Lost 1 full day - my kids is temp is almost crossing 102f and dr was expecting reports) -
I truly urge you to look into this matter very seriously, since its looks like your admin and cca team is just taken every call granted.
Its just a business for you, but for customer its life. Was this information helpful? | 
