Vijaya Diagnostic Centre — False commitment on delivering results

Their sales people will commit that reports will deliver on same day provided samples are collected at AM.

When we followup in evening, they started explaining about their internal process and expect customer to dance according to their tunes.

Customer is not left with choice as S(He) already paid the bill. This is not the case in other sector. Payment is made only when customers expectations are met.

The worst thing is I took the doc appointment based on the reports commitment.

Very pathetic service. Would recommend my circle to opt for other labs and we are going to discontinue the VPc card too