Vijaya Diagnostic Centre — UnProfessional Services/Irresponsible Agents and Poor Customer Service

Hi Team,

Yesterday I booked a Home sample collection service from Vijaya Diagnostic center. The collection was for Fasting Blood Sugar, Complete Urine, RFT. These were allocated in the morning slot at 7:00 AM IST on 8th May. and Post lunch Sugar was allocated at 12:00 PM IST the same day.
I have received a confirmation on my booking and the Agent's name is V.Hemanth Mobile number : [protected].

He was supposed to come and pick up the sample at 7 in the morning however the agent didn't turn up nor did he call to ask for the sample collections and we had to call him to check the status.

The Agent was rude and was speaking and he was saying that he has not received any order for Fasting Blood Sugar, However he told he has an order for RFT, Urine and Post Lunch.
When probed and asked him saying if he has orders for RFT and Urine collection why does not he have for Fasting Sugar.

He tells me to call the Service desk and ask them.
I have been calling the Service desk for about one hour and finally I got a chance to talk to a person Named Lakshman, when asked for last name he didn't give it.

Lakshman has checked the order and confirmed that we had Fasting Blood sugar also included in the morning slot and the agent has not come to take the sample. he told he has raised a complaint to his TL and will take action on Hemanth,

I requested Lakshman to put my call through his TL he asked to stay on line and I was on the call for the next 21 minutes and my call was disconnected.

I am really very sad to say the services here is very bad and the agents needs to be very much responsible has they are dealing with the patients and not a healthy person, They should be coached that when a sugar patient collect is given they should act Immediately has they cannot be waiting for them without eating or taking their Insulin.

Hemanth.V the sample collection agent's number was switched off and later after 45 mins I called and the number was ringing and he was reluctant to answer my calls.

I would like to file a complaint on the way the services are provided and would like an action to be taken on the person for not doing his job and getting paid.

I would need an answer to my complaint and a call to know what action has been taken.

I am reachable on [protected].
Also I have attached the proof of my order confirmation which I received from Vijaya Diagnostic center.
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    Vijaya Diagnostic Centre Phone
    +91 40 2342 0423
    +91 40 2342 0425
    +91 40 2342 0424
    Vijaya Diagnostic Centre Address
    3-6-16 & 17, Street No. 19, Himayatnagar, 29, Hyderabad, Andhra Pradesh, India
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