Vijaya Hospital — Harsh behaviour by staff and doctors
I had waited for over 45 minutes for one doctor, but due to the delay in his arrival I requested to consult an other doctor, who was also very kind enough to do so, despite his schedule having ended for the day. I was asked to pay registration fee for both the doctors and upon requesting refund we were treated with harsh behaviour from the staff with a list of rules simply stated, just to save their backs from the doctor we initially had to see. The next day (Saturday), I received a call from the hospital saying I could get the refund if the signature from the doctor were obtained and was asked to come immediately. But due to unavoidable reasons I could only make it on Monday, which they said was perfectly alright. Upon visiting the hospital on monday, I was asked to go obtain a signature from the doctor. The doctor, supoosedly a senior one, was extremely harsh and to quote said 'It is not my headache' and didnt give me a chance to even talk or explain. Is this the sort of behaviour that one expects from visiting a hospital for the first time? I did not demand free treatment but merely a refund of cash I paid for a doctor i did NOT consult. Procedural delays would have been acceptable or even a polite rejection would have been considered. But such an attitude from staff and doctors from an institution that claims to uphold its values so much is absolutely unacceptable!
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Sep 05, 2016
Vijaya Hospital customer support has been notified about the posted complaint.