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Vijaya Hospital — Harsh behaviour by staff and doctors

I had waited for over 45 minutes for one doctor, but due to the delay in his arrival I requested to consult an other doctor, who was also very kind enough to do so, despite his schedule having ended for the day. I was asked to pay registration fee for both the doctors and upon requesting refund we were treated with harsh behaviour from the staff with a list of rules simply stated, just to save their backs from the doctor we initially had to see. The next day (Saturday), I received a call from the hospital saying I could get the refund if the signature from the doctor were obtained and was asked to come immediately. But due to unavoidable reasons I could only make it on Monday, which they said was perfectly alright. Upon visiting the hospital on monday, I was asked to go obtain a signature from the doctor. The doctor, supoosedly a senior one, was extremely harsh and to quote said 'It is not my headache' and didnt give me a chance to even talk or explain. Is this the sort of behaviour that one expects from visiting a hospital for the first time? I did not demand free treatment but merely a refund of cash I paid for a doctor i did NOT consult. Procedural delays would have been acceptable or even a polite rejection would have been considered. But such an attitude from staff and doctors from an institution that claims to uphold its values so much is absolutely unacceptable!
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Sep 05, 2016

Complaint Status

Vijaya Hospital customer support has been notified about the posted complaint.
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Comments

A GP in Vijaya hospital is not offering proper treatment and also not diagnosing

Patient has been discharged without diagnosis and treatment which is not fair.

Please dont go to that particular Doctor (Dr.RG)

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    Vijaya Hospital
    Customer Care Service
    Customer satisfaction rating
    6%
    Complaints
    18
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    Vijaya Hospital Phone
    +91 6664 6600
    Vijaya Hospital Address
    No.434, N.S.K.Salai, Vadapalani, Chennai, Tamil Nadu, India - 600026
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