Vinayaka University — did not get m. a part ii marksheet

Website:

vinayakamission.com/vmude

Respected sir/ madam

My self debasis das. I was a student of master of arts in english in your institution through distance education mood from west bengal under the center of nctt institute of higher studies. I passed m. A part 2 in march 2016. My enrollment no is[protected]. I saw my result in university web portal. But till now i don't get any hard copy of part 2 mark sheet from study center. The center told me that the university did not till send any hard copy to the center that's why they unable to give me. Is that true?
The result is published probably august 3rd 2016. Is it possible for any university to delay for this result?

I want hard copy of the mark sheet. What i have to do? I am waiting for your kind answer. Suggest me the possible ways to get marksheet from university.

Please provided me ph number and email address of the right person whom i contact for this issue.