Vip Shaadi — it's a scam

In summary,
1. Vip hsaadi took full payment in advance but never updated the profile picture
2. They never updated the profile introduction either
3. They gave a fake phone contact of a profile which they had claimed that they had called
4. Matches were automated and sent on email
5. None of the selected candidates ever reverted even with a rejection
6. No one from vip shaadi reverts back on a call within the time given that is supposedly 24 hours and each follow up phone call has the same answer - ' we will call you within 24 hours'.
7. Change of password of my account was not in my control and it was kept with shaadi. I had to make 3 calls to get that changed.
8. Arun sharma finally assured that refund will be given and i should rest assured, and meanwhile he would not send me any proposals as requested by me. But since proposals were only automated, they kept coming anyway with a new vip manager david who was clueless about being assigned as my manager.
9. I had to call a few times to get the assured refund and was connected to a supervisor neha in accounts who was incapable and incompetent to do that. The only thing she kept on repeating was that refund not possible without addressing to my displeasure and dissatisfaction with the 'vip' service.

The organisation has done nothing for me in one month except sending automated emails with fake matches. Neha was supposed to call me again after discussing with arun sharma. It’s been over 24 hours since then and she hasn’t yet called me.