Viraldeal — 32" led not yet received yet

My order number [protected] has been booked with viraldeal at 12/02/2018, for a total amount of rs.13, 198. I pay netbanking for 2 led tv 32". Sir, neither company did not send me led tv now nor my amount refund me. My subject is either send me led tv or return me my amount by company. Sir, please solved my problem. Thanks.

Order id: [protected]
Date added: 12/02/2018
Payment method: pay with hdfc
Shipping method: shipping cost
My contact [protected]