ViralDeal.com — they dont want to honour the 100% money back guarantee[protected]cf)

I placed an order with viral deal and i absolutely did not like the ultra sonic cellulite remover.
Customer service have given me nothing but problems. I have tried the cellulite remover and do not want it. All i want is my money back and now they are ignoring my request.
I just want to ship it back and get my money.
I would not trust buying any other product from viral deal. They don’t honour their product.
My issue needs to be resolved asap. My order number is 73745954cf.