Vishal Mega Mart — Bad quality or fake prestige granite cookware sold and spare gasket and pressure valve not found inside package

Address:

Mohali, Punjab

I bought brand new prestige granite cookware set from vishal mega mart, mohali, punjab. After using it for 2 days i came to know that the omni tawa base is not flat completely due to which my prestige induction cooktop is creating a humming sound. I took back the complete set of omni tawa, kadai and frying pan to salesman to replace the defected item because vishal mega mart claims to replace the defective items within seven days. But the salesman didnt replace it and told me to call the prestige service center. I told him to replace it because i bought it within seven days of purchase but he argues that he is not responsible for it and i have deal with it myself. I felt so much fooled that time. I was unable to understand why vishal mega mart sell fake or defective items, why they make false claims of exchange. Why all the cartons were opened and sealed again with air plaza tape. I always feels that they remove original spare parts from original packaging and then they resealed it again. Because i did not found spare gasket and pressure valve inside packaging of my prestige pressure cooker. Now i suggest all my friends not to buy anything from vishal mega mart because they dont take any responsibility after selling a defective product. And steal customers gifts and spare parts. Very very bad experience. I pray vishal shut off soon