Vishal Mega Mart — charging of money for carry bag

Address:Churat Link Road, Shimla, Himachal Pradesh, 171006

Today on 29 sep 2019 i purchased clothing items from vishal mega mart for which i paid total of rupees 808/- and when i saw my bill i was charged rs 12/- for carry bag. It is the duty of the retail store to issue carry bag for its customers and when i asked the billing desk person he said the carry bag is not free and i have to pay money for the carry bag. Kindly look into the issue because as per my knowledge and as per law it is the duty of the retail store to issue carry bag for the items purchased. I am attaching the pic of the bill for your reference.
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    Vishal Mega Mart Phone
    +91 11 3001 7604
    Vishal Mega Mart Address
    Plot No 184, Platinum Tower, 5th Floor, Udyog Vihar, Phase I, Gurgaon, Haryana, India - 122016
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