Vishal Mega Mart — Misbehaviour and lack of information

Address:

Beltola Guwahati, Kamrup Metropolitan, Assam

I went to beltola, Guwahati outlet of Vishal today evening to exchange two t shirts and as on my arrival I produced my bill and clothes to the person on gate 1st, as a reply he said I will have to wait for the concerned person to come, within 10 mins the concerned person came, but he didn’t attend me and he asked me to wait, I was again waiting near the entry gate for him, he took another 15 to 20 mins to get back to me, he came, still didn’t attend me, waited for another 10 mins then he took my bill n clothes and kept it aside and asked me to look for the exchange, I tried asking the procedure but he showed he was very busy as I could see he wasn’t, and simply said ma’am look for the clothes, I went looked for it, came with the new t shirts which I wanted the previous ones to get exchanged with, he wasn’t there I asked again the person on the entry gate, he asked me to wait again, the concerned person took another 10 to 15 mins to come back, came and said go to any counter, I went to the 1st counter, there he said he can’t do it and called someone named Vijay, now Mr. Vijay took another 10 mins to respond to the person in counter 1, he came and I tried asking about the procedure, he didn’t respond to me and simply made a new bill, after my repeated enquiries he said go and stand in any line in a very rude tone, I said you should have told me about the procedure when I kept on asking, he said you stand in line that is what is the procedure, I said you should have informed me about it when I kept on asking you about it instead of sending me to various counters, then he started talking in a very rude manner, I simply dropped the t shirts as well as the bill and came back. I am a regular customer of vishal but after this I am surely going to quit visiting the mart where the customers are treated this way and also I will ask my friends, relatives and known people to quit going to vishal, especially in Guwahati. Worst service which I have seen, specifically in this region.