Vishal Mega Mart — purchase things not given

Address:

Rivigo services P Ltd Ltd, New Delhi, Delhi, 110075

Hi sir/madam,
I would like to inform you that on 8 april i visit your place near dwarka sec 7 delhi where i usually go for shopping. After buying a number of things i stand around 30 minutes in queue to pay the bills and after that i go to home. Nobody check and confirm all purchased items.
At home i found 1 t shirt is not put your billing staff in carry bag. I went to store again and ask your a few member to find out my item. But nobody help me out and ask me to come tomorrow because all extra items has been replaced from here.
What a shame on your staff when they told me it's free item on buy 3 get 1 offer.

I ask your team member how can i get it back then they told me it's not possible to find out. I called to branch manager of that branch after that your staff ask me to come tomorrow because they will check cctv image at night.
Things are not clear here.
I am totally shocked to heard that they refused to note my complaint and how they can find out without taking bar code or counter number.
I think your staff has super natural power and it's very easy to find out things for them.
But next day they did not help me and ask me to find my things from where i got it y'day. But today all items were replaced.
I met your staff again but they said sir it's free item which you get but 3 get 1 offer. Kindly forget it.
I really proud vishal mega mart that they are doing such shameless activity.
They don't want to give it back is another thing. Vishal brand may be very rich to put mt t shirt but i just want to confirm on which behalf they told me they can find out.
1. Without noting my complaint
2. Without checking bill items
3. Without taking purchase list
4. Without asking me billing counter number

Great heartiest thanks to vishal because you lost your regular customer not me all known person whom i shared my story.

Sanjay sharma
Team lead
Rivigo logistics p ltd