Vishal Mega Mart — rude talk with customer executive

Address:

Vishal mega mart, vijay rattan chowk, ambala cantt, 133001

Really a rude talk by customer executive after i mailed of my refund. First of all i return a product to their store as discussed with one of my vishal customer care for returning product, on 08.09.19 and no refund inititated by my vishal till 22.09.19. After a long wait i mailed for same and revert comes that refund initiate and wait for 71 days. I again mail for same that why i wait for 71 more days for that call comes from vishal executive that this is wrongly written its not 71 days it is 7-10 working days. After that i confirm from executive why it is late they rudely talk and didnt reply in good way that it is my mistake that i have to take inititate for same. But as per my vishal customer executive which i earlier detailed for returning process that i have only deposit the return product and after 7-10 working day my refund will come but as per return call executive this is my fault and she rudely talk to me.